What is the typical length of stay?
We tell families to plan on 12 months. Some residents may take less time, others may take longer. The journey of recovery is different for each individual.
How do you know when someone is ready to graduate?
This is a very individual process. The staff measures various areas of the resident’s recovery to determine when a resident is ready to transition into the next phase of their journey.
How many meetings per week do the residents attend?
We are a 12 step based program. Residents will attend daily 12-step meetings and will be required to get a sponsor in a 12 step program.
How do the residents get around if they do not have a car?
We provide most of their transportation needs. We take them to school, meetings, grocery shopping, therapy appointments, and activities. Check with staff for any individual questions you might have.
Am I allowed to visit other than on Family Weekend?
Yes, we keep an open door policy. We encourage you to have contact with your family member as they progress along their journey of recovery. It is helpful for the residents to begin to mend and repair relationships with their families while they are at The HERO House. Check with staff to make sure your visit happens during an appropriate time.
Are the residents allowed overnight visits at home? What about the Holidays?
Yes. During Level one, overnight leaves of absence will only be granted for special requests, such as family emergencies. Once the resident earns Level two, they are eligible for a monthly visit home, providing they obtain all the approvals necessary.
For the Holidays, we have a system of determining how many days each individual resident may take. Please be in touch with staff before making travel plans and arrangements. For some, this visit home may be stressful and anxiety-provoking. Some residents travel home with no difficulties, others require home visitation agreements that we are happy to work out. Please contact us so we can provide as much guidance and assistance as we can for these events.
When is payment due? Will I receive a monthly invoice? Where do I send payment?
Payment is due on or before the 1st of each month. There is a late fee for payments not received by the 1st. Checks should be made out to The HERO House. We do not send monthly invoices. Please send payment to one of the following addresses:
| The HERO House
1322 Shiloh Trail East NW
Kennesaw, GA 30144
What should the resident bring with them?
Clothes, toiletries, school materials, groceries and alarm clock. We provide all cleaning products, linens, bedding, dishes and cookware, and paper products.
What type of communication should we expect from the staff?
You can expect a weekly update on the progress your family member is making at The HERO House. We will also contact you if there is any significant concern about your family member. Finally, please feel free to contact one of the staff if you have any concerns or questions.
This is difficult. Do you have any suggestions or recommendations?
Yes. Addiction is a Family Disease. We recommend that family members attend recovery and/or support groups for family members. Al-Anon, CODA, Al-Ateen and Nar-Anon are excellent sources of support and healing for family members. To find an Al-Anon or Al-Ateen meeting near you, visit www.al-anon.alateen.org. To locate a Nar-Anon meeting, visit www.nar-anon.org.